Return Policy

Right of withdrawal

The product that you have purchased from Royal Coster Diamonds from the Netherlands has a reconsideration period of 30 days, starting on the day you received the product. If you wish to return or exchange your order, you have 30 days to return your item from the day you receive your order.

Returns

If you decide to exercise the right of withdrawal, this will lead to a switch to return. This process can be performed on location as well as return shipment. In both cases it is necessary that you fill in the return form.

In order to receive a full refund it is necessary that the items you return are in the same condition and quantity as you received them. You must return the items in the original packaging or take them with you during your visit. If the packaging is missing, this can lead to a decrease in value of the product. Items that contain signs of use or are damaged will not be accepted. Also, personalized items cannot be returned.

Returns in store

To return your item, please bring the online invoice and the item in its original condition with you during your visit. In our store, we will check the product’s condition and inspect it for any damage. If the product is in perfect condition, the purchase amount will be refunded within 14 days to the payment account used for the original purchase.
Return by post

If you choose to return your item by post, please include the invoice and return the item in its original packaging. Please ensure that the item is carefully packed and sent via secure shipping. You are responsible for any damage until the item is back in our possession. Return shipping costs are at your own expense.

Please return the item to:
T.n.v. Coster B.V.
Paulus Potterstraat 2
1071 CZ Amsterdam
The Netherlands

Refund of the purchase amount

We will refund the amount paid (excl. any shipping costs) via the same payment method you used for the purchase, unless otherwise agreed. We may withhold payment until we have received the products.